IT Technician

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Realistic, Investigative, Enterprising
Computer technicians are workers who install, diagnose problems, repair, maintain and upgrade a wide variety of computing equipment and peripherals.

Being a computer technician involves having knowledge of how to build a PC from scratch, develop troubleshooting techniques, perform testing and diagnostics, technical support and installations.

There are basically two types of technicians:
Internal technicians, work for a particular company, repairing and maintaining the company's computers and network.

Contracted technicians, work for different companies on a contractual basis and check all their hardware or technical requirements; they can install and repair PCs and provide technical support.
The tasks of computer technicians are complex and demanding. Technicians are responsible for the effective operation of a wide range of computer equipment that can vary from personal computers (PC), teleprocessing and network equipment, small systems, to large and complex mainframe computer systems.

They are responsible for carrying out high-quality repair and maintenance of the equipment they are in charge of. They need a thorough knowledge of electronics, both theoretical and practical, and of how to effectively use all available diagnostic instruments and techniques to minimize disruption to the customer and improve productivity. Computer technicians also need the software knowledge required for the type of equipment they maintain, i.e., DOS, Windows, Unix, Novell, etc.

The job requires computer technicians to stay up to date with the latest technological advances. Even after qualifying, they must regularly attend training courses to update their knowledge and skills. Since technology is always changing and improving, technicians' training will continue throughout their career.

Technicians are responsible for keeping customers satisfied. They must understand and be responsive to customers' needs and requirements. They must communicate effectively with customers regarding repairs carried out and keep them fully informed of any unresolved or outstanding issues. They also attend customer performance follow-up meetings and develop solutions to existing problems. They should strictly adhere to any commitments they have made, especially with customers.

Technicians work indoors in computer rooms and in customers' departments. They often need to travel between jobs or customers, although distances are usually short.

Where does a computer technician work?

  • All businesses and industries
  • Educational and healthcare institutions
  • Government departments
  • Manufacturers and computer companies
  • Public institutions
  • Educational institutions such as universities of technology
  • Local authorities and other institutions.
  • Self-employment - computer technicians, with sufficient experience and capital, can start their own businesses
IT Technician: what do they do?
Supervise the daily performance of computer systems. 88%
Answer user questions about the operation of computer software or hardware to solve problems. 87%
Enter commands and observe system operation to verify correct operations and detect errors. 85%
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software. 83%
Install and perform minor repairs on hardware, software or peripheral equipment, following design or installation specifications. 81%
Maintain records of daily data communication transactions, problems and corrective actions taken, or installation activities. 80%
Read technical manuals, consult with users or perform computer diagnostics to investigate and resolve problems or to provide technical assistance and support. 79%
Refer major hardware or software problems or defective products to suppliers or technicians for repair. 75%
Develop training materials and procedures, or train users in the proper use of hardware or software. 73%
Consult with staff, users and management to establish requirements for new systems or modifications. 70%